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Contact Info
Minnesota WIC Program
651-201-4444
800-657-3942 (toll-free)
Contact Info
Minnesota WIC Program
651-201-4444
800-657-3942 (toll-free)
PCS Counseling Skills
Counseling Skills
Common skills used in providing Participant Centered Services
Demonstration of Skill
Examples of what these skills look like or sound like in WIC
Counseling Skills | Demonstration of Skill |
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Building Rapport: Establish relationship with the participant by clearly communicating and creating expectations, while helping the participant to feel in control |
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Active Listening: Focus on the participant and minimize outside distractions. |
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Collaboration: Lessen participants resistance or "push back". Increase collaboration with participant in making behavior change. |
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Identify Change Talk: Listen carefully for a participant's own reasons for making a change. It signals that a person is thinking about an attitude or a behavior change. |
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Open-ended Questions: Use open-ended, non-judgmental questions to engage participant and encourage deeper conversation. |
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Affirmations: Seize appropriate opportunities to make (genuine) affirming statements to help build rapport and establish relationship. |
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Reflective Listening: Let the speaker know that you have been listening and helps you check your understanding of what is being said or the emotion behind it. |
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Explore/Offer/Explore: Identify the participant's knowledge and experiences before providing information. Eliminate redundancy in educational efforts. |
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Summarizing: Summarize what has been said and ask for feedback to see if you have correctly identified participant's concerns. |
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Goal Setting: Help participants set goals for achievable behavior change. Goals provide a target to aim for and help establish priorities. |
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